- Privacy Policy
- Legal · Privacy
This policy explains what personal information we collect, how we use it, and your rights when you interact with Commercial Cleaning Perth. We follow the Australian Privacy Principles and handle your information with the care a professional cleaning service should.
Effective
June 12, 2026
Version
1.0
Applies to
admin@commercialcleaningperth.com.au
- Contents
01
Who we are
Commercial Cleaning Perth is a Perth-based commercial cleaning business. In this Privacy Policy, “we“, “us“, and “our” refer to Commercial Cleaning Perth, including any related entity that may operate the brand from time to time.
If you would like our full business registration details, please contact us at the address listed at the end of this policy.
02
Information we collect
We collect personal information that is reasonably necessary for, or directly related to, providing our commercial cleaning services and operating our business. The information we collect typically falls into the following categories:
Information you give us directly
Contact details — your name, business name, email address, phone number, and address when you request a quote, send us a message, or sign up for our newsletter.
Facility information — details about the premises you would like cleaned, including size, location, frequency requirements, and any specific cleaning needs.
Communications — the content of messages you send us, including emails, SMS, contact form submissions, and call recordings (where applicable and disclosed).
Account and billing information — for existing clients, this may include ABN, billing contact, invoicing preferences, and payment details (processed via third-party payment processors — we do not store full card details on our systems).
Information from third parties
Referral sources — if you find us through a referral or directory, we may receive your contact details from that source.
Building managers and property managers — when we provide cleaning services to multi-tenancy buildings, we may receive contact details for tenancy representatives.
03
How we use your information
We use the personal information we collect for the purposes you would reasonably expect from a commercial cleaning service:
- Responding to your enquiries, quote requests, and messages
- Providing cleaning services to clients and managing ongoing service relationships
- Invoicing, processing payments, and maintaining accounts
- Communicating with you about our services, including scheduling and service updates
- Sending occasional marketing communications (only with your consent, and with an easy opt-out — see Section 6)
- Improving our website, services, and customer experience
- Complying with our legal and regulatory obligations
- Protecting our legitimate business interests, including investigating misuse or fraud
Important
We do not sell your personal information . We do not rent, trade, or sell personal information to third parties for their own marketing purposes. Full stop.
04
When we share your information
We only share personal information with third parties where it is necessary for the purposes described in this policy. This may include:
Service providers who help us operate our business — including email hosting, CRM software, payment processors, analytics providers, and IT support. These providers are bound by contracts requiring them to handle information appropriately.
Building managers and property managers — when servicing multi-tenancy buildings, we may share necessary information about access requirements and service schedules.
Professional advisors — such as our accountants and legal advisors, where reasonably necessary.
Regulators and authorities — where required by law, court order, or to protect our legal rights.
In the event of a business sale or restructure — if our business is sold or restructured, your information may transfer to the new owner, who will be bound by an equivalent privacy commitment.
05
How we store and protect information
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, and disclosure. These steps include:
- Storing data on reputable cloud providers with strong security standards
- Restricting access to personal information to staff who need it for their role
- Using encryption for data in transit and at rest, where practical
- Maintaining password and access controls on our internal systems
- Reviewing our security practices periodically
No transmission or storage of data is completely secure, so we cannot guarantee absolute security. However, we work to apply commercially reasonable safeguards appropriate to the nature of the information.
We retain personal information only for as long as needed to fulfil the purposes for which it was collected, or as required by law (such as tax record-keeping obligations under Australian tax law).
06
Marketing and your choices
From time to time, we may send marketing communications about our services, blog content, or industry insights. We will only send these where you have provided consent (such as by subscribing to our newsletter) or where we have a legitimate business basis under the Spam Act 2003 (Cth).
Every marketing email we send includes a clear unsubscribe link. You can opt out at any time, and we will action your request promptly. You can also contact us directly to update your preferences.
07
Cookies and analytics
Our website uses cookies and similar technologies to operate properly and to understand how visitors use the site. The cookies we use fall into two categories:
Essential cookies
These are required for the site to function — for example, remembering your form inputs as you progress through the quote form. You cannot opt out of essential cookies and continue to use the site.
Analytics cookies
We use analytics services (such as Google Analytics) to understand how visitors find and use our website. These services may set cookies and collect anonymised usage data. We use this information only to improve the site and our content — not to identify individual visitors.
You can disable cookies in your browser settings if you prefer. Disabling all cookies may affect some site functionality.
08
Your rights and how to exercise them
Under the Australian Privacy Principles, you have several rights regarding your personal information. You can:
Request access to the personal information we hold about you
Request correction of information you believe is inaccurate, out of date, incomplete, or misleading
Request deletion of your information, subject to our legal obligations to retain certain records
Opt out of marketing communications at any time
Make a complaint about how we have handled your information
To exercise any of these rights, contact us using the details at the end of this policy. We aim to respond to all requests within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
09
Children's privacy
Our services are aimed at businesses, and our website is not designed for or directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10
Storage and transfers outside Australia
Some of the third-party providers we use to operate our business (such as email and analytics platforms) may store data on servers located outside Australia, including in the United States and the European Union. Where this occurs, we take reasonable steps to ensure these providers handle personal information consistently with Australian privacy law.
11
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Effective” date at the top of this page and, where the changes are material, we may notify you directly. We encourage you to review this policy periodically to stay informed about how we protect your information.
12
Contact us
If you have any questions about this Privacy Policy, want to exercise your rights, or need to raise a privacy concern, please get in touch using any of the methods below. We take privacy queries seriously and aim to respond within one business day.