- How Our Pricing Works
- Pricing & process
We don’t publish prices online. Not because we’re hiding them — but because no two commercial sites are the same. The only honest way to quote your facility is to walk it first.
- Free assessment
- Written, itemised quote
- No obligation
- No sales pressure
- The honest answer
Plenty of cleaning websites show “from $X/hour” rates. The numbers look reassuring but they’re usually misleading. Here’s why we don’t.
No two facilities are the same
A 200m² medical clinic, a 1,500m² warehouse, and a heritage café each need completely different cleaning. The same hourly rate would over-charge some clients and under-deliver to others.
"From $X" usually means "starting from"
The headline rate on most cleaning sites is for the smallest, simplest job at the lowest frequency. Real facilities almost never get that price — and you only find out when the quote arrives.
An accurate quote needs to see the site
Surfaces, access, special requirements, after-hours considerations, equipment needed — these all shape the price. We'd rather take 30 minutes to assess properly than send you a number we can't stand behind.
Cheap quotes hide trade-offs
When a number looks too good, it usually is. Lower-cost quotes often skip insurance, use undertrained staff, or leave out things you'd assume are included. We quote what the job actually needs.
What we'll tell you on the phone
If you call us before booking a site visit, we're happy to chat about general ranges, what's reasonable for similar facilities, and whether we're likely to be a fit. We just won't give you a final number without seeing the space — because that wouldn't be honest, and it wouldn't help you compare quotes fairly.
- The site visit
The site visit usually takes 30 to 60 minutes depending on facility size. We walk through the space with you (or whoever manages access), measure what needs measuring, and ask the questions that actually shape the quote.
You don’t need to prepare anything — but if you have building manager contact details, current cleaning concerns, or specific compliance requirements, it helps to have them handy.
What we look at:
1
Square metres and surfaces
Approximate total area, breakdown by zone, surface types (carpet, vinyl, concrete, tile, timber, glass).
2
Foot traffic and use patterns
How many people use the space, peak times, what messes accumulate fastest, where the pinch points are.
3
Access and timing constraints
When the space is available for cleaning, security and key requirements, building manager protocols, after-hours arrangements.
4
Special requirements
Compliance needs (medical, food, childcare), heritage surfaces, sensitive equipment, allergen considerations, environmental preferences.
5
What you actually want
Daily, weekly, periodic? What's working now, what isn't? Are there areas that get overlooked? What does "good" look like to you?
- The process
What to expect, in order — and roughly how long each step takes.
1
- Day 0
You get in touch
Call us or send a message via the quote form. Tell us where you are and roughly what you need.
2
- Within 1 business day
We respond
A real person responds — by phone or email, your preference. We arrange a site visit at a time that suits you.
3
- Within 3–5 days
Site assessment
30–60 minutes on site. We walk through, take measurements, ask questions, discuss your needs. No sales pitch.
4
- Within 1 week
Written quote
Detailed, itemised, transparent. What we’ll do, how often, what’s included, what it costs. No fine print.
- The quote itself
When you receive the quote, here’s what you’ll see on it. Nothing buried, nothing assumed.
Scope of work, itemised
Every task we'll perform, listed clearly — by zone or area. No vague "general cleaning" line items.
Frequency & schedule
How often each task is performed (daily, weekly, monthly, quarterly), and when in your day or week.
Periodic deep-clean items
Carpets, high-level dusting, windows, upholstery — listed separately with frequency and pricing.
What's included in price
Consumables, equipment, chemicals — clear about what we provide and what you provide.
Insurance & compliance
Public liability cover amount, workers' comp confirmation, ISO references, and any sector-specific compliance.
Contract terms
Minimum term (if any), notice period, how scope changes are handled, what happens if you're not happy.
Total price, GST-inclusive
Itemised by service type, with annual total clearly stated. No GST tricks, no "from $X" framing.
Your account manager
The named person who'll handle your account — phone, email, and what hours they're reachable.
- Common questions
The questions most people ask before booking a site visit.
We can talk you through what's reasonable for similar facilities, what ranges are typical, and whether we're likely to be a fit. We just won't commit to a final number without seeing the space — because doing so wouldn't be honest, and it wouldn't help you compare quotes fairly. Call us — we're happy to chat.
Yes — and there's no obligation attached. We'll come out, walk through your facility, and provide a quote. Whether you accept it or not is entirely up to you. We don't charge for the visit, and we don't follow up aggressively.
For most offices, 30–45 minutes. For larger facilities (industrial, schools, multi-storey strata), it can be 60–90 minutes. We respect your time and don't drag it out — we ask what we need to ask, take what we need to measure, and leave.
The site visit is usually conducted by an account manager or operations lead — someone with the experience to scope work accurately. Your day-to-day cleaning crew is then assigned based on your facility's needs. Whoever visits, they'll explain the team structure and introduce key people.
Yes. Even small facilities benefit from a proper assessment — it's how we ensure the quote accurately reflects access, surfaces, and your specific needs. The visit for a small office is usually quick (30 minutes or less). It's still the right approach.
Absolutely — and we encourage it. Compare on scope, frequency, what's included, insurance, and total price (not just headline rate). A good quote should make comparison easy. If you have other quotes already, share them with us — we'll explain any differences clearly.
Scope changes are normal — extra cleans during busy periods, additional spaces, reduced frequency over slower months. We'll discuss any change with you before adjusting the price, and you'll always know what you're paying for. Nothing slipped onto the invoice without your say-so.
Our quotes are typically valid for 30 days. After that we may need to refresh the numbers if costs have shifted — but we'll always tell you upfront if anything has changed, not surprise you when you come back to accept.
- Book a site visit
Send us your details and we’ll arrange a free site visit at a time that suits you. Within one business day you’ll hear from a real person — and within a week of the visit, a written, itemised quote.